FAST RELIABLE SHIPPING
With new customer demands constantly increasing, Hall of wheels offers free shipping
from California to all of the lower 48 states. The current average delivery time
for a Hall of Wheels order is 4-6 business days. This does not include custom
built wheels as they are built when ordered.
Every single package shipped from Hall of Wheels is sent via UPS. In the rare
event that a shipment is damaged, Hall of Wheels will promptly work to replace
your item at no additional cost to you.
RETURN POLICY
Exchanges: Step One
If you need to exchange an item, please call {insert number here} or email us
at returns@hallofwheels.com for a Return Authorization Number (RA #). Merchandise
can not be returned with out a Return Authorization Number (RA #) from Hall of
Wheels. A customer service representative will then walk you through the steps
for your return or exchange.
Exchanges: Terms and Conditions
There are no returns or exchanges on merchandise in used condition, damaged condition,
or otherwise any condition that is not brand new.
Exchanges: Packaging
Merchandise must be completely repackaged in the original packing for return or
wrapped in plastic and boxed before they are returned to us.
The It does not fit Exchange - NO COST
There are many factors that determine wheel fitment , including the all mysterious
X-factor. In accordance with our Fitment Guarantee, Hallf of Wheels
will pay 100% of the costs to ensure proper fitment or exchange for a different
application of the same product to ensure proper fitment. Exchanges are accepted
if the merchandise does not fit the vehicle properly. For proper fitment on certain
vehicles, applications may require a combination of wheel spacers, hub centric
rings, and/or custom computer numerical control (CNC) machining. Be assured that
any such combination of solutions are tried and true methods that have been part
of the custom wheel and tire industry for over 50 years. These solutions are generally
accepted business practices of the wheel and tire industry and are in accordance
with Hall of Wheels Best Practices.
TIMING: If your product has a fitment issue, you must contact the Hall of Wheels
Customer Service Department within 48 hours of merchandise delivery to report
the issue.
The It was damaged in shipping Exchange - NO COST
All orders processed by Hall of Wheels must follow a strict quality assurance
process.
With so much protection damage is not an issue. In the rare occasion that your
order does get damaged during shipping, though, Hall of Wheels will pay 100% of
the costs to exchange your damaged product and send you out a new product. As
soon as you notice the damage contact our Customer Service Department. You will
be asked to e-mail a picture of the damage and then your new order will be shipped
as soon as the damaged product arrives at the Hall of Wheels facility. Save all
packaging material for UPS carrier inspection. The UPS carrier will then pick
up and inspect the damaged merchandise to return to Hall of Wheels.
TIMING: If your shipment has arrived damaged, you must contact the Hall of Wheels
Customer Service Department within 48 hours of receipt to report the damage.
The I got the wrong merchandise Exchange - NO COST
All orders processed by Hall of Wheels must follow a strict quality assurance
process. Additionally, even though we verbally confirm every order placed on the
phone to insure order accuracy, on the rare occasion a customer may still get
the wrong merchandise. If Hall of Wheels ships the wrong merchandise, Hall of
Wheels will pay 100% of the costs to get you the right product.
TIMING: If you receive the incorrect product, you must contact the Hall of WheelsCustomer
Service Department within 48 hours of receipt to report the issue.
The I don’t like how the wheels look Exchange
If you don’t like how your wheels or tires look, you can exchange them for
another wheel or tire of equal or greater value. For this exchange, customers
will only have to pay for FedEx shipping charges to and from Hall of Wheels, as
well as any difference in price plus all applicable duties and taxes. Only if
the exchange is for a Wheel + Tire Combo, the customer will also have to pay a
$60 mounting and balancing fee for wheel sizes 15 - 19 Inches, or an $80 mounting
and balancing fee for wheel sizes 20 inches and larger. Though the mounting and
balancing fee is waived on the original order, but it is required for exchanges
because the Production Department must dismount the returned Wheel + Tire Combo,
and then they must also mount another Wheel + Tire Combo.
TIMING: If you do not like the look of your wheels, you must contact the Hall of
Wheels Customer Service Department within 48 hours of receipt to report the damage.
Returns: Step One
If you need to return or exchange an item, please call [insert phone number] or
email us at returns@hallofwheels.com for a Return Authorization Number (RA #).
Merchandise can not be returned with out a Return Authorization Number (RA #)
from Hall of Wheels. A customer service representative will then walk you through
the steps for your return.
Returns: Terms and Conditions
There are no returns on used or damaged merchandise.
TIMING: If you would like to return a product, you must contact the Hall of Wheels
Customer Service Department within 15 calendar days of delivery. All merchandise
must be new, and un-mounted. Once a wheel is mounted or installed on a vehicle,
they can not be returned. For customers purchasing wheels only (i.e. no tires),
once a tire is mounted on a wheel no returns will be allowed. Shipping and labor
are non-refundable.
Returns: Fees
In the case where a customer prefers a return for refund, instead of an exchange,
and the merchandise is returned in new condition, the customer will only be a
assessed a 10% restocking fee, plus shipping charges to and from Hall of Wheels.
The restocking fee also applies to shipments that are refused, as well as orders
cancelled prior to shipping that already have begun the order fulfillment process.
If the return is for a Wheel + Tire Combo, the customer will also be assessed
a $40 dismounting fee for all wheel sizes. The dismounting fee is required because
the Production Department must dismount the returned Wheel + Tire Combo.
Returns: Packaging
Merchandise must be completely repackaged in the original packing for return or
wrapped in plastic and boxed before they are returned to us.
Order Cancellations and Courtesy Exchanges
Please understand that Hall of Wheels prepares each order especially for you,
the customer. Even before the merchandise is delivered to you, these items incur
shipping, warehouse, and administrative costs. Mounting and balancing, for example,
takes a great deal of time and care. Also, many times special orders have to be
especially shipped from the manufacturer to our facilities to complete your order.
As a result, order cancellations prior to shipping must also follow the return
and exchange policies. The good thing is that you did buy from Hall of Wheels,
and in an effort to satisfy every customer, Hall of Wheels does offer courtesy
exchanges free of charge on merchandise that has not yet shipped.
TIMING: To receive a courtesy exchange the customer must contact the Hall of Wheels
Customer Service Department before the merchandise ships.
Refunds and Credits: Generally
Credits will be issued to the credit card, Paypal, or Google account used on
the order. If payment was received by cash, money order, check, Western Union,
or wire transfer, Hall of Wheels will refund by check to the shipping address.
Please allow 3-5 business days for the credit to reflect on your credit card
statement.
Credits: Missing Parts or Incomplete Labor
Credits due to missing parts (ex. missing lugs) or incomplete labor (ex. balancing),
will be credited as follows: $20 for lug nuts, and up to $40 for balancing.
TIMING: Shortages in missing parts must be reported to the Hall of Wheels Customer
Service Department within 48 hours of receiving the original order.
TIMING: For balancing issues, the customer has 7 calendar days to report the
problem to the Hall of Wheels Customer Service Department.
The Customer is liable for roundtrip shipping cost when returning or exchanging
an item. This also applies to any issues concerning warranty
 
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